Restoration
AI receptionist for restoration companies that captures every emergency
Apantio AI answers restoration calls while your crew is on site or off the clock. It collects damage details, books estimates, and routes emergencies with full context.
No credit card required. Works with your existing business number.
Example call to ClearWater Restoration
Sunday, 1:20 a.m. A basement is flooding after a storm.
- 0:00
Apantio AI
ClearWater Restoration, what's happening?
- 0:03
Caller
My basement's flooding. There's about two inches of water and it's still coming in.
- 0:09
Apantio AI
Is the water near any outlets or appliances? If it is, stay out of the basement.
Reads your safety script
- 0:15
Caller
It's near the furnace. We're upstairs.
- 0:18
Apantio AI
Good. Is the water from the storm, a pipe, or a sewer backup? And will you file an insurance claim?
Collects the water source and insurance status
- 0:27
Caller
The storm, I think. Yes, we have insurance.
- 0:30
Apantio AI
I'm connecting you to Chris, who's on call tonight for water damage. He'll have your address and what you've told me.
Transfers under your emergency rule
Answers emergency water and fire damage calls 24/7
Collects damage type, affected area, water source, and insurance status
Routes urgent mitigation requests to your on-call team
What happens to each restoration call
You decide what Apantio AI does with each kind of call. A typical setup for a restoration business looks like this.
| When a caller has | Apantio AI | What happens |
|---|---|---|
| Active flooding or water coming in | Transfers | Reads your safety script, then connects your on-call crew |
| Sewage backup | Transfers | Flags it as contaminated water for your crew |
| Fire or smoke damage | Transfers | Collects the extent of the damage and connects your on-call team |
| Mold inspection | Books | Asks about recent water events, then books an inspection |
| Old water stain | Books | Books a moisture check during business hours |
| Insurance adjuster calling | Takes a message | Saves the claim number and adjuster's contact details |
Never miss a water or fire damage emergency
When a property owner calls at 3 AM about flooding or smoke damage, they need mitigation now. Apantio AI answers on the first ring, follows your escalation rules, and transfers the caller to your on-call team with the details already collected.
- Identifies emergency mitigation calls versus routine estimate requests
- Transfers urgent calls with damage type, area, and source
- Sends routine requests to the morning review queue
Book estimate visits while your crew is on site
You cannot answer the phone while you are extracting water or boarding up a property. Apantio AI checks your calendar, offers open slots, and books the estimate before the caller moves on.
- Checks real-time calendar availability
- Books estimate and consultation appointments directly
- Sends confirmation and next steps to the caller and your team
Collect the details your team needs before dispatching
Restoration calls need context: damage type, affected area size, water source, timeline, and insurance status. Apantio AI asks the questions you choose so your team arrives prepared with the right equipment.
- Asks your custom intake questions on every call
- Attaches answers to the booking summary
- Sends transcript and recording alongside the appointment details
What Apantio AI asks restoration callers
You choose the questions. These are the ones restoration businesses start with, and every answer lands in the call summary.
- The water source: storm, pipe, appliance, or sewer
- How deep the water is and how many rooms it covers
- Whether water is still coming in
- Electrical hazards near the water
- The insurance carrier and claim number, if there is one
- The address and property type
Set up Apantio AI in three steps
- Step 1
Forward your number
Keep the number your customers know. Forward every call, or only after-hours and overflow calls, to Apantio AI.
- Step 2
Write your rules
Describe in plain language what counts as a restoration emergency, who's on call, which jobs to book, and which prices callers can hear.
- Step 3
Place a test call
Call your own line, try an emergency and a routine request, and adjust the rules before a customer calls.
AI and live restoration answering services compared
A live answering service puts an operator on the line. Apantio AI answers with AI and hands calls to your team when your rules say so.
| Topic | Apantio AI | Live answering service |
|---|---|---|
| Calls at the same time | Answers as many as come in | Depends on how many operators are on shift |
| Booking | Books into Google Calendar during the call | Varies by service, often a message for you to return |
| Emergencies | Follows rules you write and transfers to your on-call number | Follows a script you provide |
| Call records | Transcript, recording, and summary for each call | Message notes, which vary by service |
| Pricing | Free plan, then €30 or €100 a month with included minutes | Usually billed per minute or per call |
| Calls that need a person | Transfers them to your team | An operator handles them |
Questions about AI receptionists for restoration companies
What is an AI receptionist for restoration companies?
An AI receptionist for restoration companies answers incoming calls, collects damage details and urgency, books estimate appointments, and routes emergency calls like flood or fire damage to your on-call team.
Can it handle emergency restoration calls after hours?
Yes. Apantio AI answers after-hours calls and follows your escalation rules. If a caller reports water damage, smoke damage, or mold, it transfers them to your on-call team with the details already collected. Routine estimate requests go to the morning queue.
Will it book estimate visits while my team is on site?
Yes. While your crew is mitigating damage or reconstructing, Apantio AI checks your calendar, offers open slots, and books the estimate before the caller hangs up.
What intake questions can it ask restoration callers?
You choose the questions: damage type, affected area size, water source, timeline, insurance status, and anything else your team needs before dispatching. Answers are attached to the booking summary.
Does it work with my existing business number?
Yes. Forward calls from the number your customers already know, or use a dedicated Apantio AI line for overflow and after-hours coverage.
Will I see what was discussed on every call?
Yes. After every call, Apantio AI sends a summary with the caller details, damage description, appointment time, transcript, and recording. You review it from the dashboard or via email and SMS alerts.
How much does it cost for a restoration business?
Apantio AI has a free plan with included voice minutes and paid plans for higher call volume. Most restoration companies start on the free plan and upgrade as call volume grows. See the pricing page for current rates.
Stop losing restoration emergency calls to voicemail
Apantio AI answers emergency and routine restoration calls, books estimates, and routes urgent mitigation requests with full context.
No credit card required. Cancel anytime.