Electricians
Electrician answering service that screens hazards and books estimates
Your calls come in two kinds. One caller has a sparking outlet and needs safety instructions right now. The next wants a panel upgrade, an EV charger, or a standby generator and needs an estimate visit. Apantio AI handles both while you're on a job.
No credit card required. Works with your existing business number.
Example call to Brightline Electric
Saturday, 4:30 p.m. A homeowner smells burning near an outlet.
- 0:00
Apantio AI
Brightline Electric, what can I help with?
- 0:03
Caller
There's a burning smell coming from an outlet in my bedroom, and it's warm to the touch.
- 0:08
Apantio AI
If you can reach the breaker panel safely, turn off the breaker for that room. If you see smoke or flames, leave the house and call 911.
Reads your safety script first
- 0:18
Caller
Okay, I flipped the breaker. No smoke.
- 0:21
Apantio AI
Good. What's the address, and roughly how old is the house?
Collects the address and home age
- 0:28
Caller
2210 Birch Road. It was built in the sixties.
- 0:32
Apantio AI
I'm connecting you to Sam, who's on call this weekend. He'll have your address and everything you've described.
Transfers under your hazard rule
Reads your safety script for sparks, smoke, and burning smells
Books estimate visits for panel upgrades, EV chargers, and generators
What happens to each electrical call
You decide what Apantio AI does with each kind of call. A typical setup for a electrical business looks like this.
| When a caller has | Apantio AI | What happens |
|---|---|---|
| Burning smell, sparks, or a hot outlet | Transfers | Reads your safety script, then connects your on-call electrician |
| Whole-house power loss | Books | Asks whether the neighbors have power first, and points grid outages to the utility |
| Panel upgrade | Books | Collects panel amperage and home age, then books an estimate |
| EV charger install | Books | Asks for the charger model and where the car parks, then books an estimate |
| Commercial service request | Transfers | Sends commercial calls to your estimator or office line |
| Permit or licensing question | Answers | Replies from the details you entered |
Put your safety instructions first
When someone reports smoke or a burning smell, Apantio AI reads the instructions you wrote: shut off the breaker if it's safe to reach, leave the house, call 911 if there's fire. Then it transfers the call to your on-call electrician with the address and what the caller saw.
- Uses your wording for hazard calls
- Transfers hazards to your on-call electrician
- Logs each hazard call in the dashboard for follow-up
Check for a utility outage before you roll a truck
A caller with no power might have a tripped main, or they might be one of 400 homes on a downed line. Apantio AI can ask whether the neighbors have power and whether the utility has posted an outage. Grid problems get pointed to the utility. House problems get a booking.
- Asks whether neighbors have power
- Books a service visit for problems on the house side
Turn EV charger and panel calls into scheduled estimates
Panel upgrades, EV chargers, and standby generators are your larger tickets, and callers shop around. Apantio AI collects the panel amperage, the home's age, the charger or generator they want, and whether they own the home. It books the estimate visit before the caller dials the next electrician.
- Collects panel size, home age, and equipment details
- Books estimate visits during the call
- Follows up on quotes you haven't closed
What estimate-heavy call volume costs
Estimate calls run longer because of the extra questions. At 5 minutes per call, Pro's 500 voice minutes cover about 100 calls for €100 a month, and Starter's 150 minutes cover about 30 calls for €30. Use the Free plan's 30 minutes to test your hazard script before you forward live calls.
- Pro charges €0.18 per extra minute
- Spam calls and calls under 10 seconds don't count toward usage
What Apantio AI asks electrical callers
You choose the questions. These are the ones electrical businesses start with, and every answer lands in the call summary.
- What the caller sees, smells, or hears
- Whether a breaker has tripped
- The home's age and panel amperage
- Whether the neighbors have power
- The charger model or generator size for installs
- Owner or renter, and the address
Set up Apantio AI in three steps
- Step 1
Forward your number
Keep the number your customers know. Forward every call, or only after-hours and overflow calls, to Apantio AI.
- Step 2
Write your rules
Describe in plain language what counts as a electrical emergency, who's on call, which jobs to book, and which prices callers can hear.
- Step 3
Place a test call
Call your own line, try an emergency and a routine request, and adjust the rules before a customer calls.
AI and live electrical answering services compared
A live answering service puts an operator on the line. Apantio AI answers with AI and hands calls to your team when your rules say so.
| Topic | Apantio AI | Live answering service |
|---|---|---|
| Calls at the same time | Answers as many as come in | Depends on how many operators are on shift |
| Booking | Books into Google Calendar during the call | Varies by service, often a message for you to return |
| Emergencies | Follows rules you write and transfers to your on-call number | Follows a script you provide |
| Call records | Transcript, recording, and summary for each call | Message notes, which vary by service |
| Pricing | Free plan, then €30 or €100 a month with included minutes | Usually billed per minute or per call |
| Calls that need a person | Transfers them to your team | An operator handles them |
Questions about AI receptionists for electricians
What does it say to someone reporting sparks or smoke?
It reads the safety script you write, such as shutting off the breaker if it's safe to reach, leaving the house, and calling 911 if there's fire. Then it transfers the call to your on-call electrician.
Can it tell a utility outage apart from a problem in the house?
It asks the questions you'd ask: do the neighbors have power, has the utility posted an outage, did a breaker trip. You decide which answers lead to a booking and which ones point the caller to the utility.
What does it ask about panel upgrades and EV chargers?
You choose the questions. Common ones cover panel amperage, the home's age, the charger or generator the caller wants, and whether they own the home. Apantio AI attaches the answers to the estimate booking.
Can it route commercial and residential calls differently?
Yes. Apantio AI can ask whether the property is commercial or residential and send commercial calls to your estimator or office line.
Does it work with my existing business number?
Yes. Forward your current number to Apantio AI, or use a separate line for after-hours and overflow calls.
What does an electrician answering service need to handle?
Two kinds of calls: hazards that need safety instructions and a fast transfer, and estimate requests that need the right intake questions. Apantio AI handles both with rules you write and books estimates into your calendar during the call.
How much does it cost for an electrical contractor?
The Free plan includes 30 voice minutes. Starter is €30 a month for 150 minutes, and Pro is €100 a month for 500 minutes. Spam calls and calls under 10 seconds don't count toward usage.
Book more panel and EV charger estimates
Write your hazard script, set your estimate questions, and forward your line when you're ready.
No credit card required. Cancel anytime.